Terms of Service

01Agreement

These Terms of Service (the “Terms”) form a binding agreement between you (“you” or the “Customer”) and Relvia Labs LLC, a Wyoming limited liability company with its registered address at 30 N Gould St Ste N, Sheridan, WY 82801, United States (“Relvia”, “we”, “us”). By creating an account, requesting access, or otherwise accessing the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

If you do not agree with these Terms, you may not access or use the Service.

02Eligibility

The Service is intended for use by businesses, researchers, and professionals. You must be at least 18 years old and able to form a legally binding contract under applicable law. The Service is not directed to children, and we do not knowingly accept users under 18.

You may not access the Service if you are located in, ordinarily resident in, or a national of any country or region subject to U.S. comprehensive sanctions, or if you are listed on any U.S. government list of restricted parties. You are responsible for ensuring that your use of the Service complies with the laws of your jurisdiction.

03The Service

Relvia provides autonomous research agents, AI evaluation infrastructure, and related software-as-a-service products (collectively, the “Service”). The Service may include APIs, dashboards, model outputs, evaluations, reports, and any documentation we provide.

The Service is designed to assist with research, analysis, and decision support. It is not a substitute for professional legal, medical, financial, or investment advice, and outputs may contain errors, omissions, or inaccuracies. You are solely responsible for decisions made using the Service.

04Accounts

To access certain features you may need to create or be granted an account. You agree to provide accurate information, keep your credentials confidential, and promptly notify us of any unauthorized access. You are responsible for all activity that occurs under your account.

We may suspend or revoke access if we reasonably believe an account is being used in violation of these Terms or in a manner that creates risk for Relvia or other users.

05Acceptable Use

You agree not to use the Service to engage in conduct that is unlawful, harmful, deceptive, or that infringes the rights of others. Without limiting the foregoing, you may not:

• Use outputs to generate content that defames, harasses, or threatens any individual or group, or that depicts sexual abuse or exploitation of minors.
• Develop, deploy, or operate weapons systems, surveillance systems targeting individuals on the basis of protected characteristics, or critical safety systems where failure could result in physical harm.
• Attempt to reverse engineer, extract model weights from, or circumvent the technical or safety controls of the Service.
• Use the Service to create or train a competing product, or to generate benchmarks for the purpose of public comparison without our written consent.
• Submit data that you do not have the right to submit, including data containing payment card numbers, government identifiers, or protected health information, except where expressly permitted by a separate written agreement with us.
• Use the Service to make automated decisions producing legal or similarly significant effects on individuals without appropriate human review.

You are responsible for ensuring that your use of the Service complies with all applicable laws, including export control, sanctions, privacy, and AI regulations.

06Inputs & Outputs

Customer Inputs. You retain all rights in the data, documents, prompts, and other content you submit to the Service (the “Inputs”). You grant Relvia a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Inputs solely as needed to operate, secure, and provide the Service to you.

Outputs. Subject to your compliance with these Terms, as between you and Relvia, you own the outputs the Service generates from your Inputs (the “Outputs”). Because AI systems can produce similar outputs for different users, Outputs may not be unique, and you should not assume that any particular Output is original or non-infringing without your own review.

No training on customer data. We do not use Customer Inputs or Outputs to train upstream foundation models or to improve shared system prompts, except where you explicitly opt in or where required for safety review of suspected abuse.

07Intellectual Property

Relvia and its licensors own all right, title, and interest in and to the Service, including all software, models, system prompts, documentation, evaluation methodologies, and trademarks. No license is granted to you except as expressly set out in these Terms.

If you provide feedback, ideas, or suggestions about the Service, you grant Relvia a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

08Confidentiality

Each party may receive non-public information from the other that is marked or reasonably understood to be confidential (“Confidential Information”). The receiving party will protect Confidential Information using at least the same degree of care it uses for its own confidential information of similar importance, and not less than a reasonable degree of care, and will use it only to perform its obligations under these Terms.

Confidential Information does not include information that is publicly available through no fault of the receiving party, independently developed without reference to the disclosing party’s information, or rightfully received from a third party without a duty of confidentiality.

09Research Preview

Some features of the Service are offered as a research preview, beta, or early-access program (“Preview Features”). Preview Features are provided for evaluation, may be incomplete, may change without notice, and may be withdrawn at any time. Service level commitments and uptime targets do not apply to Preview Features unless we expressly agree otherwise in writing.

10Fees

Access to the Service may be free, paid, or subject to usage-based pricing. Where fees apply, they will be set out in an order form, in your account settings, or on our pricing page. Fees are quoted exclusive of taxes; you are responsible for any applicable sales, use, value-added, or withholding taxes.

Unless stated otherwise, fees are non-refundable. We may suspend the Service if amounts remain unpaid more than thirty (30) days after the due date.

11Term & Termination

These Terms apply for as long as you use the Service. Either party may terminate for convenience on thirty (30) days’ written notice, unless an order form provides otherwise. Either party may terminate immediately if the other materially breaches these Terms and fails to cure within fifteen (15) days of written notice.

On termination, your access ends and you must stop using the Service. Provisions that by their nature should survive termination (including IP, confidentiality, disclaimers, limitations of liability, and dispute resolution) will survive.

12Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELVIA DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that Outputs will be accurate, complete, current, reliable, or free from bias, or that the Service will be uninterrupted, secure, or error-free. You assume all risk arising from your use of Outputs.

13Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING FROM OR RELATED TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO RELVIA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

14Indemnification

You will defend, indemnify, and hold harmless Relvia and its officers, employees, and agents from and against any third-party claims arising from (a) your Inputs, (b) your use of Outputs, (c) your violation of these Terms, or (d) your violation of any applicable law or third-party rights.

15Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16Disputes

The parties will first attempt in good faith to resolve any dispute informally by contacting legal@relvialabs.ai. If a dispute is not resolved within thirty (30) days, it will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, seated in Sheridan, Wyoming, in English. Each party retains the right to seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

You and Relvia agree that any arbitration will be conducted on an individual basis. Class actions and class-wide arbitrations are not permitted.

17Changes

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least fourteen (14) days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18General

These Terms, together with any order form or written agreement between the parties, are the entire agreement between you and Relvia concerning the Service and supersede any prior agreements on that subject. If any provision is found unenforceable, the remaining provisions will remain in effect.

You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. Failure to enforce a provision is not a waiver of our right to enforce it later.

19Contact

Relvia Labs LLC · 30 N Gould St Ste N · Sheridan, WY 82801 · United States.

Questions about these Terms may be sent to legal@relvialabs.ai.